Mobile / App
Your 39ck account wallet connects to Rocket and Bank Transfer so you can move funds without leaving the platform. Open the banking section from your account menu to see the deposit and withdrawal routes available in your region, where availability depends on local law and eligible regions.
Adding funds to your 39ck balance starts from the deposit counter inside your signed-in account area. We support Rocket and Bank Transfer as the verified deposit routes for Bangladesh. Select the method that matches your wallet or bank, enter the amount shown within the limits displayed on screen, and confirm the transaction. Your balance updates once the payment is processed on our end. If the amount does not appear after the expected window shown in your account, use the transaction reference from your wallet to contact our support team directly. Do not submit a second deposit before checking your account history first.
Log in and navigate to the banking section of your account. The deposit tab is listed alongside your current balance.
Select the payment route that matches your wallet or bank account. Only the methods active for your region will appear on screen.
Type the amount within the limits shown on the deposit form, review the details, and submit. Keep the reference number your wallet generates.
Your 39ck balance reflects the deposit once our system confirms the transaction. If it is delayed, open account history and note the reference before contacting support.
Withdrawals from your 39ck account follow a straightforward path through the same banking section you use for deposits. We process payouts to Rocket and Bank Transfer for accounts that have completed the identity check shown in the account area. Open the withdrawal tab, choose your payout method, and enter the amount you want to move. The form will display the minimum and maximum amounts allowed at that time — work within those figures. Once submitted, the request moves to our processing queue. You can track its status under account history. We do not set a published processing window, so check the status label in your history rather than assuming a fixed time.
Go to the banking section of your signed-in account and select the withdrawal option listed there.
Choose Rocket or Bank Transfer. The method must match a wallet or account you have already linked during the identity check step.
Type the withdrawal amount within the limits shown on the form. Review the destination details before confirming the request.
After submission, the withdrawal appears in your account history with a status label. Use that label and the reference number if you need to follow up with support.
Before your first withdrawal, your 39ck account will prompt you to complete an identity check. The fields and documents required are shown directly inside your account area — follow only what the form asks for, as the steps reflect the verification process configured for your account type. We do not publish a fixed list of documents here because the form itself is the authoritative source. Work through each field in order, submit what is requested, and wait for the status to update in your account. If a field is unclear, our support team can walk you through what is needed without you having to guess. Do not submit duplicate requests while a check is already in progress, as this can delay the review.
Find the identity check prompt inside your account settings or the banking area. The form lists exactly what is needed for your account.
Complete each field as shown. The form is the authoritative source — do not rely on third-party descriptions of what documents are required.
After submitting, the verification status appears in your account. Allow time for the review before contacting support.
If any step in the form is confusing, reach out to our support team through the published contact route in your account rather than guessing.
Your 39ck account supports the following payment methods for deposits and withdrawals in Bangladesh. Availability depends on your region and account status — the methods active for your account appear inside the banking section when you are signed in.
Send and receive funds through your Rocket mobile wallet. Rocket is one of the two verified routes on 39ck for Bangladesh accounts.
Move funds directly between your bank account and your 39ck balance using a standard local bank transfer.
Every deposit and withdrawal on 39ck generates a reference that appears in both your wallet or bank statement and your account history. Keeping these references makes it straightforward to follow up if a transaction needs review. Open the account history tab to see the status of each transaction alongside its reference number.
Your wallet or bank generates a unique reference for each transaction. Note this number at the time of payment — it is the key detail our support team needs if you raise a query.
Each transaction in your 39ck account history carries a status label such as pending, confirmed, or under review. Check this label before contacting support, as it shows where the transaction currently sits.
The account history section lists every deposit and withdrawal in order. Use it to confirm that a transaction has been recorded on our side before assuming it is missing.
Save your wallet confirmation screen or bank receipt until the transaction shows as confirmed in your account. This gives you a complete record if a discrepancy needs to be resolved.
Your account and transaction security at 39ck rests on a few practical steps that you can verify yourself. Checking the domain, keeping your wallet details accurate, and using the published support route are the most direct ways to protect your account activity.
Always access your account through 39ck. Verify the domain in your browser address bar before entering any account credentials or initiating a payment. Bookmark the address to avoid misdirection.
The identity check in your account area is there to protect your balance. Completing it accurately means withdrawals can only be sent to a wallet or bank account that belongs to you.
Link only a Rocket wallet or bank account that is registered in your own name. Transactions to third-party accounts are not supported and may be held for review.
If you notice an unexpected transaction or cannot access your account, use the support contact published inside your signed-in account area. That is the direct route to our team — do not share account details through any other channel.
These are the questions we hear most often about deposits, withdrawals and account verification at 39ck. If your question is not covered here, the support route inside your account is the fastest way to get a direct answer.
Rocket and Bank Transfer are the two verified deposit routes on 39ck for Bangladesh accounts. The methods active for your account appear inside the banking section once you are signed in. Availability depends on your region.
Check the account history tab after submitting a deposit. Each transaction carries a status label. If the status has not updated and you have the wallet reference number, contact support through the route shown in your account.
Your account must pass the identity check shown in the account area before a withdrawal can be processed. Follow the fields in the form exactly as displayed — that form is the authoritative source for what is required.
No. Withdrawals are sent only to a Rocket wallet or bank account registered in your own name. Linking a third-party account is not supported and the transaction may be held pending a review by our team.
Open your account history and note the status label and reference number for the transaction. Then contact support through the published route in your account, providing that reference. Do not submit a duplicate transaction while one is already pending.
The limits for each payment method are displayed on the deposit and withdrawal forms inside your account at the time you initiate a transaction. We do not publish fixed limits here as they can vary by account and region.